Privacy Policy

Overview

Citizen Technologies LLC (operating as Borderless, "we," "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our visa application assistance services.

By using Borderless, you agree to the collection and use of information in accordance with this policy.

Information We Collect

To provide visa application assistance, we collect:

• Identity information: Name, date of birth, nationality, passport details
• Contact information: Email address, phone number, mailing address
• Travel information: Trip details, itineraries, booking confirmations
• Supporting documents: Bank statements, employment letters, photos, insurance
• Payment information: Processed securely through Stripe; we do not store card details

How We Use Your Information

Your information is used exclusively to:

• Process and prepare your visa application materials
• Verify document compliance with embassy requirements
• Communicate with you about your application status
• Improve our services and user experience

We never sell, rent, or share your personal information with third parties for marketing purposes.

Data Security

We implement industry-standard security measures including:

• End-to-end encryption for all document transfers
• Secure cloud storage with access controls
• Regular security audits and monitoring
• SOC 2 compliant infrastructure

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at the address below.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Withdraw consent at any time